Customer Testimonials
Fast courteous service and a reasonable price for my 2025 Subaru Forrester was what I was looking for and what I received at Norm Reeves Subaru. Seth was an excellent service agent who greeted me on arrival and provided excellent communications throughout the process. The work was done in a timely manner. Would definitely have my vehicle serviced here again.
Easy to make appointment. Work completed in orderly fashion. Friendly. Clean waiting area with refreshments if wanted.
The staff at Norm Reeves is wonderful. Took very good care of my car. Thank you to Seth in service.
Michael and Chris always do us right in service. Jason is great in your sales department.
Got me in quickly and did the work fast . Kept me informed of the work.
They always do good work, but this time when there was a problem they made sure to remedy the situation.
I asked for re-program service, they told me it 100% successfully. Then I made a appointment, when I arrived they said it is not 100% successfully but they can attempt to do it and I have to pay $185 anyway. I got confused about the way they talk. I call another subaru dealership in Plano ask for same service and they said it impossible to re-program the key like I have. They wasted my time and nearly scam me 🤥 bad service.
My family and I had a very pleasant experience buying a used car at Norm Reeves Subaru of Rockwall. I first called to see if the vehicle was available and Kevin Lara answered the phone and said he will have the SUV ready to check it out. The vehicle was great and the manager Manny worked with me on the pricing. We did not buy the vehicle that day since we wanted to test drive a Mitsubishi Outlander. I told Kevin we would have to wait and understood and was very kind. To make long story short, we went to ... Read More Google - Nov 8, 2026
Mike, Seth, and the service area staff of the Rockwall dealership are always attentive, friendly, and look forward to answering all concerns, questions, hearing from and helping me, keeping me updated on progress with any car situation, and resolving the issue during my visit at the Dealership/ Car Service area(as well as washed my vehicle)
My overall experience purchasing the Honda Odyssey was disappointing. I drove all the way from Frisco to Rockwall based on a ballpark price discussed with the sales advisor, only to be told upon arrival that they couldn’t honor it. During negotiations, the manager expressed frustration over my $33,800 out-the-door offer, which I felt was unprofessional. It was only after I showed comparable prices from other offers and decided to walk away that they became more willing to negotiate. While we eventually reached a deal and I purchased the vehicle, the entire process felt unnecessarily stressful. I expected a more transparent, ... Read More DealerRater - Nov 7, 2026
Most fun I’ve had buying a car…EVER!
Norm Reeves Superstore Rockwall’s Service Department is best of the best. Shout out to Seth!
If I could give 10 stars, I would! My experience with Subaru Rockwall was amazing, and the whole process was easy. I called and spoke with Kevin Lara, who was absolutely wonderful and gave me a great deal. After you buy your car, you also get to meet the lovely Savannah at your two-week follow-up appointment, where she’ll show you all the ins and outs of your new car. I highly recommend Subaru Rockwall. Don’t forget to ask for Kevin Lara!
Friendly employees. I never feel ignored. However, I stopped getting oil changes there because they’re higher than the surrounding auto shops. Even the Ford dealership charged less for their oil and filter change, for my Outback. Why is that? I occasionally get oil change coupons, but they specifically state, New Customers Only. Don’t you want to take care of your repeat and loyal customers too?
Great prices and communication! I bought a car sight unseen from out of town. They Hanes shipping of the new car and return of my trade in flawlessly. Thank you!
Norm Reeves is also efficient, professional, and friendly! I’m very pleased with my Subaru and the service provided!
Great customer service. I recommend Norm Reeves Subaru to other Subaru owners for excellent service.
Max was great. He helped me find just the right car. He was patient and very personable. He worked very hard to make sure our experience was great and that we got the right car. Everyone was super helpful and nice.
Seth was very kind and helpful!
Always fast and honest service. They are my go to service center for my Subaru.
Very friendly service, I was only there about 45 minutes for my service.
I had a great buying experience in used cars and have also been impressed by the service department on my first two business. There was no pressure in the sale and friendly, efficient service.
Easy to work with.
Tried to charge me 2 hours labor for a 1 hour repair. They tried to unjustly charge me for two hours labor for a job finished in one hour.
I bought a late model used car from Norm Reeves Subaru in Rockwall. I was treated with the utmost courtesy and respect. The salesman I worked with mason, was professional in all respects as was his manager Manny Garcia. I highly recommend considering this dealership for your next car.
I came into this dealership to buy a used car. I worked with mason, and the sales manager was Manny. This is the easiest and best car buying experience that I have ever had. They accepted my financing and treated me with courtesy and respect throughout the entire process. I was surprised that it didn't take very long to buy the car, either. Once we got to the finance office, we were only there for 15 minutes! If you've never purchased a car at a dealership, let me tell you, it is normally a day-long arduous experience. You negotiate ... Read More Google - Oct 28, 2026
I’ve had my ascent for 4 months and have returned for service issues 4 times. It will be 5 times as soon as a part comes in. Missing my reliable Honda!
Jason was truly the best salesman. He gave me truly honest guidance and was the perfect level of supportive and present but not pushy while I took a month to deliberate on my purchase. Definitely worth the 100 mile drive from my home to work with this dealership.
Great customer service. Friendly staff.
Easy to schedule service. On time. Battery quickly completed. Only problem is back driver's side external door handle broke a day later. Out of state at the moment, bringing back once I get back to Texas.
Chris. Gave me awesome service. Very knowledgeable and helpful. The work done I could tell it was done correctly. He professional about the service done. I will always go to him. Thank you Chris for outstanding customer service and support!
Chris Pinedo is an excellent service advisor.
Chris took great care of me while my Ascent got some much needed tlc. The work was done quickly and was done with care and accuracy. We are more than happy to drive nearly 2 hours away to get this type of service.
Service was quick and Michael was nice and professional.
Prompt, courteous, efficient. Kept informed on status. Pleased
They were very easy to work with when purchasing our car and have done a great job when doing maintenance.
Really amazing service. Attention to detail and helpful. I love my new crosstrek! I talked about what I wanted and only test drove one, drove away happy.
Had a fantastic experience at Norm Reeves Subaru! The team took great care of me and my Crosstrek from the moment I walked in. Their communication and attention to detail were spot-on throughout my visit. What really stood out, though, was watching how they treated every single client in the dealership that day with the exact same level of care and respect. Highly recommend this team!
The service department is always friendly and knowledgeable.we love taking our vehicle to this location.
Chris was very helpful and explained everything thoroughly. He was proactive in checking in with me and helped me get everything done in one day that needed to be done which was incredible. His warm demeanor and professionalism was much appreciated. I have always loved every experience at Subaru and will keep coming back due to the excellent and promptly service.
Chris is an out standing service advisor, had my car taken care of and I left very satisfied. Raul worked on my car and did a great job as well, my car is running back good as new.
Knowledgeable salesperson. Excellent customer service. Overall pleasant and positive buying experience. Super satisfied with my new Subaru!
Great experience from purchase to service
It was a great experience got my 60 k tune up In a timely manner
Everything was great. Quick service. Comfortable waiting area. Snacks were out however. It was good.
Checked out my car and gave inflated estimate of repair The estimate was twice what was expected after research online.
Well professional and with good communication skills. Explained well the offers and gave options regarding my inquiries
One of my window button got broken during maintenance service., i am still waiting for the feedback from subaru rockwall for a week and still receiving no response.
Every experience I have had with the dealership, especially the service department is Above Excellent! I have interacted with a couple of the other Service advisors and Chris the service manager and everyone goes out of their way to make you feel appreciated. They also have no problem explaining what's going on with my vehicle so that I understand completely. Michael Hope is ABSOLUTELY THE BEST service advisor I've ever had in all my many years of dealing with Service departments!!!
It was Jesus The person that helped me was named Jesus. He was very kind and helpful
Kevin was an excellent sales rep. He was not pushy, he was kind and gently navigated the sales process. Honestly, I think more dealerships need to operate the way that Kevin did. He was also humble. He was aware that I knew a lot more about Chevy Silverados than him, so he let me come to my own decision and conclusion. That is a smart sales rep.
On time great service They got me in on time , fixed my brakes and were very professional. Super nice.
We bought from out of state and Jason and Devon made everything as easy as possible. Thanks, guys!
We've now had regular service, repairs, warranty items and recalls all completed here and am pleased with the customer service and turnaround times. We love Subaru and are happy to have a dealership closer to home now.
The employees in the service department are always so sweet and professional. I know they have my best interest at heart and my car is always taken care of.
Our sales team was excellent…! Our sales-man “Max Johnson” was very easy to work with and was very friendly. He was the deciding factor that made us want to buy our vehicle. The sales manager; Manny Garcia, was easy to work with and worked a very fair trade on our vehicle. As the auto market changes daily we were able to make our deal work within our intended target thanks to both Max and Manny. I would highly recommend them both when looking for your next vehicle.
Great experience Very friendly and professional. They know who I am when I walk in the door and treat me as a valuable customer.
Organized, clean, helpful staff. Good waiting area. Good internet access. Plenty of seating area. good communications
Thank you for your help with our VW Jetta. The service was excellent and we will be returning.
Seth did a really good job, and kept me informed as the service progressed. Very professional!
It was great Seth took great care of my car fixed problem and also fixed a couple more problems.
Worked hard to make the sale. They did well at first but then when I went to pick it up, after the car was washed, I found scratches on the car that I didn't see before, but they said it wouldn't be covered now
Wonderful. Will be sending my friends to this dealership. The process was easy, seamless and I felt no pressure.
They were professional and helpful. They worked with me to get me to a comfortable place. I'm very grateful to Jason and his manager. Thank you.
I wish to say we were treated so well and I am very happy with my Subaru. Ryan was so kind and helpful. Good place to buy a car for sure.
Guy who had agreed to meet us showed up around 9:30: guy who helped us was fine. Sales mgrs are usually out going; yours was definitely not.
Efficient, courteous, willing to accommodate what needed to be done. Grateful for the use of the loaner car! Glad able to use the coupons!
Described full quote. Helped reduce price for several items that could wait and stayed in touch with me.
I saw the exact truck I was looking for! My 2003 Chevrolet Avalanche has 504k dog rescue miles on it, and I need a back up truck. JASON set me up with transport services and everything RIGHT OVER THE PHONE! I was going to fly into DFW and drive it home, and to go to PAPPACITOS, but transport cost wasn't too bad. I LOVE MY TRUCK!!! It was also detailed very well.
Professional Courtesy , and attention to your wants for your new car. Great selection of vehicles to choose from. Our salesman Ryan Short even came in on day off to help us with our purchase. Great staff in all departments. Come and get your next vehicle at Norm-Reeves Subaru in Rockwall!
Don't buy a used car here. I bought a used Subaru Impreza that was only a few years old. The transmission went out shortly afterward. The transmission repair is so expensive that it's about the same amount as I owe on the car and not worth the expense. So I have a hunk of junk that I have to pay off before I can sell it. Just beware that their inspection process, even on cars they should know how to inpsect. is not sufficient.
Can’t help me trade my van which I bought from them I’m driving around with no AC IN 100 degrees
Stopped there to get a quote to replace Subaru rear window. They promised call me back with the price. As day after they didn't I called back and for the entire day and nobody answered the phone. Finally,after too many calls and emails Chris Pinedo sent me a email with the price which was a crazy price. I got the service done done in another place for a third of the price for the same quality of the glass. I don't recommend their costume service. It's is terrible
Purchase was quick with people who knew what they were doing, all very friendly with no pressure to buy added things. Actually, sale started with my treatment when getting my previous Subaru serviced. A great dealership.
Ayed at Norm Reeves Subaru in Rockwall is hands-down one of the best people I’ve ever worked with. He was incredibly compassionate, honest, friendly, and easy-going throughout the entire process. He made what can be a stressful experience feel relaxed and positive. His transparency and kindness truly stood out, and I never once felt pressured. If you’re looking for someone you can trust, Ayed is your guy. I can’t recommend him enough.
Worst possible experience i have ever had. Went in ready to buy a new car and after 30+ minutes of waiting the games started between my salesperson on the wrinkled shirts in the back office. There are better places to buy a car without feeling like you need a shower when done.
Service dept started out pretty good, but the last year or so they got kind of squerrily and last time could not get return call after four times asking the front desk to schedule service. We just traded the Outback in and went back to 2025 Ford Escape. Had too many problems through the life of the 2015 Outback and lost faith in reliable place to go.
Unfortunately, only one star review when asked. Took our Subaru in for an issue with SOS red light illuminated (also asked to change oil). Received our car back with same red light illuminated. (oil was changed hopefully) No communication why, nothing said about it. Gave it a minute driving home thinking it might need time to reset. Called, and they said to call Starlink, we did. Starlink said dealership tech would need to diagnose. Just feel like we were given the run-around. Communication when picked up would have been nice.
Patrick looked annoyed that I came into the service center from the start. He was very rude and not very helpful. I did not appreciate the way he spoke to me. I did not feel valued as a customer. I usually try to give people the benefit of the doubt. Maybe he was just having a bad day. Regardless, my experience with him was not good. I think Patrick should find another position. One where he isn't working directly with customers. Despite this, the rest of the Team at the dealership that I engaged with were great and made ... Read More Google - Nov 27, 2025
tired of the constant pressure to sell overpriced parts or unneeded service. The Tyler dealership is much more customer driven rather than dollar greed.
Great great experiences with them highly recommend them Karl with a K was awesome . Rayan was great too . Treated with respect and I beat up on them a bit knowing the business . Deven was awesome too he’s the finance guy . Very smart not pushy. These 3 people stand out for sure . You can tell they work compared too the others there . Highly recommend them!
I'm glad that i didn't buy the car here. They tried to scam me with the lease contract instead of purchasing. Don't go here if you're entitled as a first loaner. Ofc you should prepare everything, wherever dealership you go. I got my outback at the one in Grapevine. They didn't do any hassle.
Coming into & dealing with this dealership has been the absolute worst experience I have ever had at any dealership ever. I've tried multiple times to get service done on my Subaru using my maintenance agreement and have been denied service every single time. After wasting hours of my time & gas going in TWICE and trying to trick me to pay for services out of pocket that my service agreement covers. They have lied saying they called my service agreement management service and that they denied it which was not true. They have said I denied service which ... Read More Google - Sep 17, 2025
I would not recommend purchasing a used vehicle from Norm Reeves Subaru. On line they say their used vehicles are meticulously maintained and ready for new adventures but I purchased a used vehicle from them that within days and under a hundred miles driven found out it needed the rear differential replaced along with other suspension issues which totaled more than $ 4,000. Definitely have the car checked out by a trusted mechanic shop before purchasing from this dealership.
UPDATE : if I could give them zero stars I would.
This will be long so I understand if no one reads it but ... Read More Google - Sep 2, 2025