Customer Testimonials
Norm Reeves has been a great Subaru dealer and far exceeded all of my expectations. My service tech, Michael Hope, was great and helped me to get my car fixed quickly and with no stress.
We bought from out of state and Jason and Devon made everything as easy as possible. Thanks, guys!
Alwats a quick in an out for the oil change and the free inspection helps catch anything that has poppes up
Wonderful service dept
Very busy day for the service department. Jesus was friendly and kept us informed. Great job!
Always great service
We've now had regular service, repairs, warranty items and recalls all completed here and am pleased with the customer service and turnaround times. We love Subaru and are happy to have a dealership closer to home now.
As a senior woman over 65, I sometimes don’t feel I’m taken seriously. My sales team at Norm Reeves listened carefully when I told them of my needs, and my desire to get a great car at a fair price. I was very impressed with everyone on my team! They exceeded my expectations!
The employees in the service department are always so sweet and professional. I know they have my best interest at heart and my car is always taken care of.
They do a great job in servicing my Outback. Has been a quality experience and I recommend them highly.
5/5 Stars – Outstanding Experience with Max!
If you are looking to buy a new vehicle, do yourself a favor and head over to Norm Reeves Subaru Rockwall and ask for Max Johnson! From the moment we started talking, Max made the entire process completely stress-free. He is incredibly personable, easy to talk to, and genuinely listens to what you need.
Max is also highly knowledgeable about the vehicles and walked us through all our options with zero pressure. Best of all, you get the absolute best deals from him and his company. Everything is completely up front with no surprise add-ons ... Read More Google - Sep 20, 2026
👏great job
great caring Service dept
Very nice and helpful people. Liked how you were kept up to date on what was being done to your vehicle. Also a video sent to show you as well. Thank you
Always an exceptional experience. Sometimes a little pricey, but they always suggest alternatives.
Service was great. Service Advisor explained everything and provided video of work.
It was great
Love this place! From start to end they are professional and friendly. I’ve never had a problem here.
The service department here makes me want to buy all my cars from this specific Subaru dealership from Chris to Jesus to just about everyone there I’m blown away by the level of service and care. Great job! Hold on to these people tight because I know they are hard to find. When I go to trade in, I’ll definitely be coming here because of them.
Great service. They took care of all of my needs.
Our sales team was excellent…! Our sales-man “Max Johnson” was very easy to work with and was very friendly. He was the deciding factor that made us want to buy our vehicle. The sales manager; Manny Garcia, was easy to work with and worked a very fair trade on our vehicle. As the auto market changes daily we were able to make our deal work within our intended target thanks to both Max and Manny. I would highly recommend them both when looking for your next vehicle.
Jason was wonderful. All the people that helped get me into my baby was fabulous. I will recommend this place to everyone that will listen.
(Translated by Google) Excellent attention and service! A 10 out of 10 for complete satisfaction. (Original) Excelente atención y servicio! Un 10 de mi completa satisfacción.
Great experience Very friendly and professional. They know who I am when I walk in the door and treat me as a valuable customer.
Organized, clean, helpful staff. Good waiting area. Good internet access. Plenty of seating area. good communications
Thank you for your help with our VW Jetta. The service was excellent and we will be returning.
Seth did a really good job, and kept me informed as the service progressed. Very professional!
It was great Seth took great care of my car fixed problem and also fixed a couple more problems.
Worked hard to make the sale. They did well at first but then when I went to pick it up, after the car was washed, I found scratches on the car that I didn't see before, but they said it wouldn't be covered now
Wonderful. Will be sending my friends to this dealership. The process was easy, seamless and I felt no pressure.
They were professional and helpful. They worked with me to get me to a comfortable place. I'm very grateful to Jason and his manager. Thank you.
I wish to say we were treated so well and I am very happy with my Subaru. Ryan was so kind and helpful. Good place to buy a car for sure.
Guy who had agreed to meet us showed up around 9:30: guy who helped us was fine. Sales mgrs are usually out going; yours was definitely not.
Efficient, courteous, willing to accommodate what needed to be done. Grateful for the use of the loaner car! Glad able to use the coupons!
Described full quote. Helped reduce price for several items that could wait and stayed in touch with me.
I saw the exact truck I was looking for! My 2003 Chevrolet Avalanche has 504k dog rescue miles on it, and I need a back up truck. JASON set me up with transport services and everything RIGHT OVER THE PHONE! I was going to fly into DFW and drive it home, and to go to PAPPACITOS, but transport cost wasn't too bad. I LOVE MY TRUCK!!! It was also detailed very well.
Professional Courtesy , and attention to your wants for your new car. Great selection of vehicles to choose from. Our salesman Ryan Short even came in on day off to help us with our purchase. Great staff in all departments. Come and get your next vehicle at Norm-Reeves Subaru in Rockwall!
Always a phenomenal experience here. Purchased my first car, a Crosstrek, last year with the help of David (so kind and professional!) and now have continued to have nothing but the best customer service in all my subsequent visits. Jesus goes above and beyond every time whether it is a simple routine maintenance visit or in my experience getting my front bumper replaced in June 2026.
I just picked up our second Outback and can’t say enough good things about this dealership from my salesman to the finance man
I was not happy with my local Subaru dealer and their unwillingness to work with me on pricing. I saw the exact car in color and trim i wanted at Norm Reeves and messaged them. Kevin got in touch with me immediately and we started discussing the day I could come and pricing. I told him what I was looking to pay and what I could afford, and they were able to meet me. The negotiations were quick and pleasant. I was able to get the exact car i wanted with all the warranties I chose for the same or ... Read More Google - Aug 15, 2026
Alexander McGee was awesome from the moment we walked in the door to the moment we drove off the lot with an Ascent. He was personable, cheerful, and made an effort to make sure we knew everything we needed to know about the sale. David Garcia handled the finance process wonderfully and made efforts to make sure we were taken care of properly. The experience overall at this dealership was phenomenal.
Manny and Dimas made the experience made me feel like Royalty. No Haggling, makes my Life easier. I will definitely recommend friends to Rockwall Subaru . It was worth the Drive😊😊😊
We've had great experiences at Norm Reeves Subaru Superstore Rockwall. Ryan & Kyle were polite, helpful, patient, and professional when we were selecting and purchasing our Outback. Seth was prompt and courteous during our recent service visit. Thank you!
I had a great experience with Seth Baer and the team at Norm Reeves Subaru Superstore Rockwall.
One of the things that stood out to me was how easy it was to get a service appointment less than a week before a business trip to Fort Worth. Since I live about 1.5 to 2 hours from the nearest Subaru dealership, that convenience made a huge difference.
When I arrived, Seth was friendly, patient, and very knowledgeable. Even though I came in right after lunch on a Friday, the service was completed quickly and efficiently. I was working remotely from the waiting area ... Read More Google - Aug 8, 2026
Seth Baer was Amazingly accommodating, helpful and informative. Didn't even spend an hour for a checkup.
Seth Baer was literally The best service advisor I’ve ever had in my life. I recommend to ask for him every time you go to service. Thank you so much for helping me
Seth was the best!
Seth was excellent from the first call, and it was because of him and his kindness and respect, we came for our new tires! Thank you Seth!
I have never had a better shopping experience than this one. Their sales consultant, Ryan was incredibly affable, laid back, compassionate, and open. I can't express how grateful he is. Excellent interactions with Ryan short and Andrew’ I heartily suggest them. Ryan short and Andrew were excellent. respected, and since I was familiar with the industry, I gave them a little beating. Andrew who works in finance, was also fantastic. Very intelligent but not forceful. Without a doubt, these two individuals stand out. Compared to the others there, you can tell they are productive.
I moved to Rockwall recently and needed a state inspection along with other items. Unfortunately, Norm Reeves wasn’t able to complete the inspection because its machine is down. Disappointing! So why a 5 star review? Because of how the service advisor, Michael Hope, handled the situation. He explained it clearly, expressed understanding with my frustration, and worked to help me find an alternative path. When I realized I couldn’t get the inspection done I almost left and took my business with me (as someone who just moved here that could be years of business) but Michael handled it so ... Read More Google - Aug 5, 2026
Initially I was not going to give a good review. But instead of being a keyboard warrior, I got the email address from one of the responses to other comments. Best thing I could have done! I spoke to GM, which took my issues and made everything right. I couldn't of had a better experience. Thank you very much for taking time out and solving what issues I had.
We recently purchased a Outback for my wife. Ryan was very concerned to what she was looking for in new car. The experience was nice. No surprises Ryan delivered on everything he said.
I love my new Outback I purchased at Norm Reeves. I was hesitant to come into the dealership because I despise haggling for hours, like I've done elsewhere. Not the case here! I spoke with salesman Ryan on the phone, told him what I wanted, and the price and payments I was looking for. He said that he could have a vehicle ready for me to come test drive, that met my criteria, right away. He was extremely knowledgeable about the vehicle that I was interested in, which was impressive. Ryan sent me pictures, with price and payment details. ... Read More Google - Aug 1, 2026
I took my 2026 Subaru outback in for service and Seth Baer was very knowledgeable and efficient with my time!
My husband and I met with Ryan and Kyle, from Norm Reeves Subaru, while searching and buying a new 2026 Outback. Working with Ryan as he showed us the car and all its details was a delight. He was very professional and polite. He gave us a lot of information and allowed us to choose between the Ascent and Outback. Kyle was also very professional and kind while we discussed numbers and the cost of the Outback. He worked with us and allowed us time to think about our decision , with out pushing us or pestering us. It took us a ... Read More Google - Jul 21, 2026
Jesus continues to prove our decision to purchase a Subaru was the right decision! His followup and professionalism coupled with truly caring that we not only wete taken care of but also that we were happy with everything reflects well on the brand and the dealership!
I had a great experience at Norm Reeves Subaru for my recent oil change and tire rotation. The service was quick, efficient, and professional from start to finish. A special thank you to Seth Baer for providing outstanding customer service. He was friendly, knowledgeable, and kept me informed throughout the entire process. Loved talking about our furbabies and his cute furbaby April! I highly recommend Norm Reeves Subaru, and if you have the opportunity to work with Seth, you're in great hands. I'll definitely be back for my future service needs! Sincerely, Katrin M.
SETH BAER IS SOOOOO GOOD IN SERVICE
I just purchased my first Subaru today! I went in feeling a little anxious, as I normally do when buying a car; however, this was HANDS DOWN, the best purchasing experience I’ve had. Kevin, our sales rep, was knowledgeable, accommodating, and wonderful. His customer service skills were great and I highly recommend asking for him if you visit this establishment. The manager and finance manager were also very helpful. Thank you, Kevin, for making things easy.
Brought in my Outback for standard maintenance, and Jesus took care of us. Got us handled and back on the road pretty quick.
On June 26th, 2026, I financed my first car from norm reeves Subaru. I have to say, as a young (woman) adult, Kevin Lara made the process so easy and smooth! He explained everything to me in great detail, had awesome product knowledge, and was so patient with me despite not knowing the situation I was in. I highly recommend not only getting a car from here, but asking specifically for KEVIN LARA. thank you so much kevin, I still love my new car and get so excited to drive it everyday!!
Everything went smoothly. I took my car for the included complimentary oil change and from appointment scheduling to drive out was great.
Michael Hope and his crew at Norm Reeves Subaru Rockwall are absolutely fantastic! Attentive, thorough, and timely. Highly recommend!
The service was good. The price was a little high but, you know, it's a dealership.
Ryan is great, super easy to buy from. Made a life long Subaru customer out of me. Keep up the great work. Never been more pleased at a dealership ever!
Jesus at Norm Reeves Subaru is awesome! He is always professional and helpful. I recently had an issue with my tire and had to visit another Subaru dealership. Jesus provided them my tire maintenance package information which saved me paying unnecessary money for a new tire. He always goes above and beyond which is why I am a loyal customer!
Had a great experience today buying from this location. Kevin and David were great help!
Awesome customer service by my service advisor Jesus Herrera on my 2019 Outback handing a service bulletin for my infotainment system. Also helped me getting my phone paired to the new system and what correct cable to buy for CarPlay. Above and beyond service! Randy Rogers Sunnyvale,TX.
everyone there was super friendly and answered my question I was very cautious of getting a subaru I never own one but your guys talked me into it really love the forester hope that you guys take care of me and my RU for the long hall Thanks
Great service. Took care of me. Extremely good experience. Got a great deal. They worked with me. Highly recommend this dealership.
Seth is very nice & attentive! He does a great job and is very willing to help.
Very professional customer service great
I really appreciate Seth, he takes great care of my car!
Jesus was professional and courteous throughout the visit. Great work.
The NormReeves Team are willing to honor and match my firm budget. They truly went above and beyond to make the numbers work for me! Ryan and Kyle are absolutely the best to work with! Highly recommend.
First off - I’m highly skeptical of car dealerships. We literally were out because we went and looked at a car in mesquite. It didn’t work out, so we found a car at this dealership.
Drove out to rockwall and test drove the car we saw online. Unfortunately, the financing for this car ended up not being in our budget. Josh was helping us from the get go - but Karl happened to find a 2021 Subaru Legacy that someone had traded in. Beautiful car! And fell lower than our budget.
Josh had so much knowledge on Subaru and ... Read More Google - Jun 14, 2026
Great service department very friendly staff they got me back on the road quick, service Manager is the best very helpful
Ryan and David made this a pleasant and easy buying experience. No games no gimmicks no bs. Easy and friendly team at this shop. Love my new crosstrek and thank you to Ryan for putting this together for me!
Super helpful with everything purchasing a vehicle and great service!
I had a great experience purchasing our vehicle. The entire team was friendly, patient, and incredibly family-oriented. I brought my three young children (ages 6, 4, and 2), and everyone was so kind and accommodating, which made the process much less stressful.
I especially appreciated that there was no pressure or haggling. They were upfront and honest about pricing from the beginning and worked hard to help us find the best deal for our budget.
A special thank you to Romy for providing excellent customer service throughout the process and to Devin, the finance advisor, for making everything clear and easy to understand. ... Read More Google - Jun 3, 2026
Good service
Well I went back to get another car because they treated me so great last time. Angel has moved on but Kevin Novas helped me this time and he was amazing. My daughter is going to take over my previous purchase and I got a new outback right off the truck for myself. If you need a car go visit Kevin he's fun to work with.
Amazing service! Always friendly staff and Jesus was very welcoming and thorough with his explanation of my cars needs!
Dimius very nice and helpful
He's a great worker I like the way he handled his position he was courteous and professional great job