While helping my son with the car buying process we had many horrible experiences. When we arrived at norm reeves Subaru in Rockwall we connected with Ronnie in sales and he was great with explaining pricing and vehicle. He let us know everything that was extra and optional. We were in and out with a new vehicle in less than two hours.
This is a good operation. We had done a lot of research on the vehicle we needed, and the nearby dealerships. We drove a long way to buy a Subaru from Jason F. at Norm Reeves, Rockwall. We traded in very nice, high-mileage vehicle and were treated very fairly.
Chris Pinedo is the best , we drive 2.5 hrs for service because of him . Next Subaru will come from here as well because of Chris . Very professional , courteous and extremely knowledgeable . Top rated dealership in our minds . Randy and Lisa Cook
I receive coupons in the mail for oil changes from them and it is a great deal. They have a clean facility with a lounge with cookies and soft drinks/coffee, They also check and updated my car software when it is needed.
Good, courteous staff, quick service, professional repairs.
We sold our truck to Norm Reeves just hours after we checked the BB value. It was quick, hassle-free and they gave us a fair price. Great people at this dealership. We would highly recommend Norm Reeves Subaru Superstore!
Norm Reeves Subaru was great and I will be going back the next time I need a car!
Very good. Exc personal service, good turnaround time, nice waiting room facilities.
I needed to have my windshield replaced, for the 2nd time. The dealership was very accommodating and friendly.
Very easy process in buying a new car. The car came in on the day it was promised.
I purchased my first Subaru approximately six weeks ago and I am beyond thrilled with my decision. My salesman, David, was absolutely amazing. He was quick to answer any questions I had. Dwain in finance did a great job finding the best interest rate for my purchase. Finally, Max, the General Sales Manager, made my husband and I feel so welcome and did a phenomenal job explaining all the extra features and services my Subaru will have while I own it. I highly recommend Norm Reeves.
I drive 25 miles to visit Norm Reeves even though there is a closer Subaru dealer. I find the people and facilities to be outstanding. It is a little out of the way, but worth the effort if you want a Subaru. For years I have only purchased Toyota vehicles and now I have only Subaru vehicles. I have a 2020 Legacy and a 2022 Outback and love them both.
I bought my car at the height of the pandemic & took it in for its annual check-up even though it only had 5,500 miles on it within the year I owned it. Service was fast, efficient, friendly & the waiting room has whatever you need - drinks, tv, plug-ins for your digital devices.
David was excellent to work with from beginning to end.
Promptly serviced and communication with the service department was excellent
Took our Subaru Outback to Norm Reeves in Rockwall for service. I don't see any way that our service experience could have been any better. Everyone we encountered there was very friendly, patient, and eager to answer any question we asked. We've had several years of experience with another Subaru dealer and were cautious about going to a new dealer. But now we and our son have found a new home for work on our Subarus, and to buy replacements for them, once the new stock recovers from Covid and its' variants. Thanks for making our day better. ...
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