As you know, vehicles today are very sophisticated. Many of our customers develop more questions after they have the car for a few weeks. Your new Subaru vehicle is engineered with advanced technology to make sure you’re safe, comfortable, and entertained on every drive.
To make sure you’re familiar with these features and to personalize them according to your needs, Subaru created the Love-Encore visit. You’ll have a one-on-one appointment at Norm Reeves Subaru Rockwall with a Subaru Star Delivery Specialist who will answer any questions you have and help you explore and customize your vehicle’s systems.
Once you take ownership of your new Subaru, your Norm Reeves Subaru Rockwall Star Delivery Specialist will schedule a return to the retailer for a Love-Encore visit. This should take place within 14 to 60 days from your original delivery date. This is your opportunity to ask questions about your vehicle’s features and functions. With the help of the Star Delivery Specialist, you will be confident understanding how your vehicle’s technology enhances your driving experience.
Your specialist will explain and demonstrate how to use the systems seen below, plus many more, and set them up to work best for you. You will also learn about SUBARU STARLINK™ connected services and how to enroll. Please note this process may take about 30 to 60 minutes. The Star Delivery Specialist is your go-to contact for all of your technology questions before, during, and after taking ownership.
Subaru makes it easy to connect Android™ and Apple phones, or almost any other Bluetooth-enabled mobile device to your vehicle, so you can enjoy all your favorite content on your drive.
The Power Rear Gate’s opening height can be adjusted when overhead space is limited, and the setting is stored for future use.
The Multi-Function Display delivers important information about your vehicle’s different systems, mileage, outside temperature, and more.
SUBARU STARLINK navigation™ features an intuitive interface and high-resolution touch-screen for entering addresses, displaying traffic, and finding points of interest.
Subaru EyeSight Driver Assist Technology is an extra set of eyes on the road and, if need be, an extra foot on the brake when you drive.
Featured components include Adaptive Cruise Control; Lane Keep Assist and Sway Warning; and Pre-Collision Braking and Throttle Management.
The MySubaru app makes every part of owning your Subaru easy, no matter what Subaru you love. The SUBARU STARLINK app can bring added content, such as internet radio, weather, news, and more, to your Subaru in-vehicle multimedia system.
"The dealership and Kellie are amazing! I adjusted some settings when I got home after purchase then forgot how to get back to them the next day. The Love Encore experience helped me get to those settings and the car is great. Definitely will go back to Norm Reeves for my car's needs and future purchases. Thank you Kellie for being such a huge help and explaining the system safety features in further detail."
"Our Love Encore person (Myaca) was the epitome of what a customer service experience should be. We very much enjoyed our time spent with her and she should be commended and rewarded for her outstanding service and representation of Subaru."
"We asked questions that an average person/consumer would not have thought to ask. Our Encore Specialist was not only very knowledgeable and was able to provide answers, but she also took notes to communicate back to Subaru about several items discussed. She even went on to say that she would provide us with follow-up feedback on anything that we discussed if she were able to find us the answers. Kellie was very knowledgeable and patient in sharing some of the features of the Outback that we didn't fully understand."
Contact your Subaru Star Delivery Specialist to learn more or schedule a Love-Encore visit with us today.
