Meet Our Team Test
Fast courteous service and a reasonable price for my 2025 Subaru Forrester was what I was looking for and what I received at Norm Reeves Subaru. Seth was an excellent service agent who greeted me on arrival and provided excellent communications throughout the process. The work was done in a timely manner. Would definitely have my vehicle serviced here again.
Easy to make appointment. Work completed in orderly fashion. Friendly. Clean waiting area with refreshments if wanted.
The staff at Norm Reeves is wonderful. Took very good care of my car. Thank you to Seth in service.
Michael and Chris always do us right in service. Jason is great in your sales department.
Got me in quickly and did the work fast . Kept me informed of the work.
They always do good work, but this time when there was a problem they made sure to remedy the situation.
My family and I had a very pleasant experience buying a used car at Norm Reeves Subaru of Rockwall. I first called to see if the vehicle was available and Kevin Lara answered the phone and said he will have the SUV ready to check it out. The vehicle was great and the manager Manny worked with me on the pricing. We did not buy the vehicle that day since we wanted to test drive a Mitsubishi Outlander. I told Kevin we would have to wait and understood and was very kind. To make long story short, we went to ... Read More Google - Nov 8, 2026
Mike, Seth, and the service area staff of the Rockwall dealership are always attentive, friendly, and look forward to answering all concerns, questions, hearing from and helping me, keeping me updated on progress with any car situation, and resolving the issue during my visit at the Dealership/ Car Service area(as well as washed my vehicle)
Most fun I’ve had buying a car…EVER!
Norm Reeves Superstore Rockwall’s Service Department is best of the best. Shout out to Seth!
If I could give 10 stars, I would! My experience with Subaru Rockwall was amazing, and the whole process was easy. I called and spoke with Kevin Lara, who was absolutely wonderful and gave me a great deal. After you buy your car, you also get to meet the lovely Savannah at your two-week follow-up appointment, where she’ll show you all the ins and outs of your new car. I highly recommend Subaru Rockwall. Don’t forget to ask for Kevin Lara!
Friendly employees. I never feel ignored. However, I stopped getting oil changes there because they’re higher than the surrounding auto shops. Even the Ford dealership charged less for their oil and filter change, for my Outback. Why is that? I occasionally get oil change coupons, but they specifically state, New Customers Only. Don’t you want to take care of your repeat and loyal customers too?
Great prices and communication! I bought a car sight unseen from out of town. They Hanes shipping of the new car and return of my trade in flawlessly. Thank you!
Norm Reeves is also efficient, professional, and friendly! I’m very pleased with my Subaru and the service provided!
Great customer service. I recommend Norm Reeves Subaru to other Subaru owners for excellent service.
Max was great. He helped me find just the right car. He was patient and very personable. He worked very hard to make sure our experience was great and that we got the right car. Everyone was super helpful and nice.
Seth was very kind and helpful!
Always fast and honest service. They are my go to service center for my Subaru.
Very friendly service, I was only there about 45 minutes for my service.
I had a great buying experience in used cars and have also been impressed by the service department on my first two business. There was no pressure in the sale and friendly, efficient service.
Easy to work with.
I bought a late model used car from Norm Reeves Subaru in Rockwall. I was treated with the utmost courtesy and respect. The salesman I worked with mason, was professional in all respects as was his manager Manny Garcia. I highly recommend considering this dealership for your next car.
I came into this dealership to buy a used car. I worked with mason, and the sales manager was Manny. This is the easiest and best car buying experience that I have ever had. They accepted my financing and treated me with courtesy and respect throughout the entire process. I was surprised that it didn't take very long to buy the car, either. Once we got to the finance office, we were only there for 15 minutes! If you've never purchased a car at a dealership, let me tell you, it is normally a day-long arduous experience. You negotiate ... Read More Google - Oct 28, 2026
Jason was truly the best salesman. He gave me truly honest guidance and was the perfect level of supportive and present but not pushy while I took a month to deliberate on my purchase. Definitely worth the 100 mile drive from my home to work with this dealership.
Great customer service. Friendly staff.
Easy to schedule service. On time. Battery quickly completed. Only problem is back driver's side external door handle broke a day later. Out of state at the moment, bringing back once I get back to Texas.
Chris. Gave me awesome service. Very knowledgeable and helpful. The work done I could tell it was done correctly. He professional about the service done. I will always go to him. Thank you Chris for outstanding customer service and support!
Chris Pinedo is an excellent service advisor.
Chris took great care of me while my Ascent got some much needed tlc. The work was done quickly and was done with care and accuracy. We are more than happy to drive nearly 2 hours away to get this type of service.
Service was quick and Michael was nice and professional.
Prompt, courteous, efficient. Kept informed on status. Pleased
They were very easy to work with when purchasing our car and have done a great job when doing maintenance.
Really amazing service. Attention to detail and helpful. I love my new crosstrek! I talked about what I wanted and only test drove one, drove away happy.
Had a fantastic experience at Norm Reeves Subaru! The team took great care of me and my Crosstrek from the moment I walked in. Their communication and attention to detail were spot-on throughout my visit. What really stood out, though, was watching how they treated every single client in the dealership that day with the exact same level of care and respect. Highly recommend this team!
The service department is always friendly and knowledgeable.we love taking our vehicle to this location.
Chris was very helpful and explained everything thoroughly. He was proactive in checking in with me and helped me get everything done in one day that needed to be done which was incredible. His warm demeanor and professionalism was much appreciated. I have always loved every experience at Subaru and will keep coming back due to the excellent and promptly service.
Chris is an out standing service advisor, had my car taken care of and I left very satisfied. Raul worked on my car and did a great job as well, my car is running back good as new.
Knowledgeable salesperson. Excellent customer service. Overall pleasant and positive buying experience. Super satisfied with my new Subaru!
Great experience from purchase to service
It was a great experience got my 60 k tune up In a timely manner
Everything was great. Quick service. Comfortable waiting area. Snacks were out however. It was good.
Checked out my car and gave inflated estimate of repair The estimate was twice what was expected after research online.
Well professional and with good communication skills. Explained well the offers and gave options regarding my inquiries
Every experience I have had with the dealership, especially the service department is Above Excellent! I have interacted with a couple of the other Service advisors and Chris the service manager and everyone goes out of their way to make you feel appreciated. They also have no problem explaining what's going on with my vehicle so that I understand completely. Michael Hope is ABSOLUTELY THE BEST service advisor I've ever had in all my many years of dealing with Service departments!!!
It was Jesus The person that helped me was named Jesus. He was very kind and helpful
Kevin was an excellent sales rep. He was not pushy, he was kind and gently navigated the sales process. Honestly, I think more dealerships need to operate the way that Kevin did. He was also humble. He was aware that I knew a lot more about Chevy Silverados than him, so he let me come to my own decision and conclusion. That is a smart sales rep.
On time great service They got me in on time , fixed my brakes and were very professional. Super nice.
We bought from out of state and Jason and Devon made everything as easy as possible. Thanks, guys!
We've now had regular service, repairs, warranty items and recalls all completed here and am pleased with the customer service and turnaround times. We love Subaru and are happy to have a dealership closer to home now.
The employees in the service department are always so sweet and professional. I know they have my best interest at heart and my car is always taken care of.
Our sales team was excellent…! Our sales-man “Max Johnson” was very easy to work with and was very friendly. He was the deciding factor that made us want to buy our vehicle. The sales manager; Manny Garcia, was easy to work with and worked a very fair trade on our vehicle. As the auto market changes daily we were able to make our deal work within our intended target thanks to both Max and Manny. I would highly recommend them both when looking for your next vehicle.
Great experience Very friendly and professional. They know who I am when I walk in the door and treat me as a valuable customer.
Organized, clean, helpful staff. Good waiting area. Good internet access. Plenty of seating area. good communications
Thank you for your help with our VW Jetta. The service was excellent and we will be returning.
Seth did a really good job, and kept me informed as the service progressed. Very professional!
It was great Seth took great care of my car fixed problem and also fixed a couple more problems.
Worked hard to make the sale. They did well at first but then when I went to pick it up, after the car was washed, I found scratches on the car that I didn't see before, but they said it wouldn't be covered now
Wonderful. Will be sending my friends to this dealership. The process was easy, seamless and I felt no pressure.
They were professional and helpful. They worked with me to get me to a comfortable place. I'm very grateful to Jason and his manager. Thank you.
I wish to say we were treated so well and I am very happy with my Subaru. Ryan was so kind and helpful. Good place to buy a car for sure.
Efficient, courteous, willing to accommodate what needed to be done. Grateful for the use of the loaner car! Glad able to use the coupons!
Described full quote. Helped reduce price for several items that could wait and stayed in touch with me.
I saw the exact truck I was looking for! My 2003 Chevrolet Avalanche has 504k dog rescue miles on it, and I need a back up truck. JASON set me up with transport services and everything RIGHT OVER THE PHONE! I was going to fly into DFW and drive it home, and to go to PAPPACITOS, but transport cost wasn't too bad. I LOVE MY TRUCK!!! It was also detailed very well.
Professional Courtesy , and attention to your wants for your new car. Great selection of vehicles to choose from. Our salesman Ryan Short even came in on day off to help us with our purchase. Great staff in all departments. Come and get your next vehicle at Norm-Reeves Subaru in Rockwall!
Purchase was quick with people who knew what they were doing, all very friendly with no pressure to buy added things. Actually, sale started with my treatment when getting my previous Subaru serviced. A great dealership.
Ayed at Norm Reeves Subaru in Rockwall is hands-down one of the best people I’ve ever worked with. He was incredibly compassionate, honest, friendly, and easy-going throughout the entire process. He made what can be a stressful experience feel relaxed and positive. His transparency and kindness truly stood out, and I never once felt pressured. If you’re looking for someone you can trust, Ayed is your guy. I can’t recommend him enough.
Great great experiences with them highly recommend them Karl with a K was awesome . Rayan was great too . Treated with respect and I beat up on them a bit knowing the business . Deven was awesome too he’s the finance guy . Very smart not pushy. These 3 people stand out for sure . You can tell they work compared too the others there . Highly recommend them!
Was a very easy purchase process at this dealer. Very knowledgeable and helpful staff. This is not a high pressure dealer and does not try to sell you add ons you don't want or need. Very customer focused.
After speaking to dozens of dealers from several auto makers, Norm Reeves Subaru was refreshing. Easy to deal with, no games, no bait and switch. No pressure. No games. Called and asked for exactly what I wanted which I knew was doable and rather than give me the runaround, they came back and said no problem. We were in and out very quickly as promised. Highly recommend. We worked with Jordan Ancic and the finance person was great as well.
It was a great experience working with Robbie on our vehicle purchase. The relaxed and low pressure environment was much appreciated.
From past experiences with the service department, we knew that surely the sales team would respond similarly. And they did! From our first walk in visit, everyone, whether dealing with us specifically or not was happy and friendly and eager to help. That led us to our final decision to buy our new 2025 Subaru Forester from Norm Reeves. It's great to have a quality Subaru dealer conveniently located in our area. We look forward to years of a happy service relationship.
I have been visiting Texas for the past 3 years. Three years ago, I needed to keep my Outback smiling. So, I did an internet search and decided to give Norm Reeves Subaru of Rockwall a visit. I saw they offered a Subaru Express Service. I could get an oil change, tire rotation, multi-point inspection with no appointment required. With a little more searching I found they even offered some coupons with discounts. Now I was really interested and headed towards Rockwall. They are conveniently located and easy to find. Wow I pulled up to the Subaru Express Service door just ... Read More DealerRater - Jun 28, 2024
Oh. My. Gosh! This was the BEST buying experience I have ever had. Joshua Marsac was our Sales Consultant and he was very personable, low-pressure, kind, and transparent. I cannot say THANK YOU enough. I appreciate this dealership's understanding and working within our budget. Even if you do not want a Subaru, please try this dealership first when you get ready to purchase a vehicle. They won't disappoint!
This is a good operation. We had done a lot of research on the vehicle we needed, and the nearby dealerships. We drove a long way to buy a Subaru from Jason F. at Norm Reeves, Rockwall. We traded in very nice, high-mileage vehicle and were treated very fairly.
Chris Pinedo is the best , we drive 2.5 hrs for service because of him . Next Subaru will come from here as well because of Chris . Very professional , courteous and extremely knowledgeable . Top rated dealership in our minds . Randy and Lisa Cook
Took our Subaru Outback to Norm Reeves in Rockwall for service. I don't see any way that our service experience could have been any better. Everyone we encountered there was very friendly, patient, and eager to answer any question we asked. We've had several years of experience with another Subaru dealer and were cautious about going to a new dealer. But now we and our son have found a new home for work on our Subarus, and to buy replacements for them, once the new stock recovers from Covid and its' variants. Thanks for making our day better. ... Read More DealerRater - Dec 22, 2021